A return material authorization number must be obtained from a Customer Service Representative of Multispan prior to returning any item. Returns will not be accepted without prior authorization. Return authorization requests must be made within ten working days of order receipt. All claims are subject to investigation before return authorization, replacement or credit. Returns are subject to a 25% restocking fee. Should an item be shipped to you incorrectly as the result of an error on our side, Multispan will correct the problem without your cost.